Customer Support
CiRBA customer support can be reached at:
Telephone: +1.905.731.1971
Email: support@cirba.com
Portal: http://support.cirba.com (login required)
CiRBA’s highly skilled support team provides our customers with superior, responsive technical support. Our subscription-based technical support includes timely problem resolution, access to our knowledge base, and new product releases; to ensure clients get the most out of their CiRBA investment.
Features
| 12x5 Support (8 am to 8 pm EST, excluding holidays)
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| Telephone, email and Web-based support |
| eSupport via the CiRBA Client Portal to monitor incidents online |
| Access to online knowledge base and FAQs, technical notes, documentation, product-related announcements through Client Portal |
| Subscription-based support providing an unlimited number of support incidents |
| Guaranteed response times established according to the nature of the support incident |
| Tiered, standardized response processes for escalation of support incidents |
| Access to software upgrades |
| Support Mailing List Subscription for early upgrade |
| Customer satisfaction surveys to track and monitor performance |
For more information about our support program, please contact us.
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